Notify New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) ASAP at 865-691-1515 or written notification: noreply@newhorizons.com or to your Account Representative to avoid potential fees.
Application Courses (e.g. Word, Excel & Adobe)
You may cancel your registration more than ten (10) business days before the first day of class without charge. If you cancel or reschedule 10 business days or less before the first day of class (late cancellation), you will be charged for the class you were originally scheduled to attend. You may attend a future session within 6 months of the originally cancelled class at no additional charge on a "space available" basis.
Most Technical Courses (e.g. CompTIA, Microsoft & Info Security)
You may cancel your registration more than ten (10) business days before the first day of class without charge. If you cancel or reschedule 10 business days or less before the first day of class (late cancellation), you will be charged for the class you were originally scheduled to attend. You may attend a future session within 6 months of the originally cancelled class at no additional charge on a "space available" basis. Lab fees may apply to some technical classes rescheduled.
Advanced Technical Courses (e.g. Cisco, Citrix, VMware, IBM)
Due to restrictions imposed by these vendor, registrations cannot be cancelled 10 business days or less before the start of class. Substitution policy varies with vendor and course, please contact your Account Representative.
Red Hat Courses
Red Hat classes require more than 15 business days' notice to cancel or reschedule, and only one (1) reschedule is permitted. Rescheduling 15 days or less notice will incur a processing fee equal to 50% the published course price (MSRP). New class date must be given at the time of the reschedule, and the class must be completed within one (1) year of the original invoice date. Student substitutions can be made no less than 48 hours before the start of class. If a student does not attend a scheduled session, no refund or reschedule will be provided, and payment will be forfeited. Cancellations/reschedules must be done before the first day of class.
Class Retakes (for Application and Technical courses only)
If you attended your originally scheduled class, you make retake the same course (same revision) for up to six months. Lab access may need to be repurchased for some classes technical classes. Students are responsible for bringing their original courseware to class. Please ask your account executive for additional details. If you are an individual and self-funding a program, consult your Program Enrollment Agreement for Cancellation policy terms. Consult your written training agreement or contact your Account Representative.