New Horizons of East Tennessee Registration and Cancellation Policy for Business Customers

• If a student is 15 minutes late, they risk losing their seat to a standby student.
• If a student is 30 minutes late or more, they will need to reschedule. A no-show fee may apply.
• Retakes are enrolled as a Stand-By. The student must bring previously issued courseware, and additional fees may apply (lab fee, etc.).

** Open enrollment classes are subject to change**

Notify New Horizons of East Tennessee (Knoxville, Chattanooga and Johnson City-Kingsport-Bristol) ASAP at 865-691-1515 or written notification: noreply@newhorizons.com or to your Account Representative to avoid potential fees.

Application Courses (e.g. Word, Excel & Adobe)

You may cancel your registration more than ten (10) business days before the first day of class without charge. If you cancel or reschedule 10 business days or less before the first day of class (late cancellation), you will be charged for the class you were originally scheduled to attend. You may attend a future session within 6 months of the originally cancelled class at no additional charge on a "space available" basis.

Most Technical Courses (e.g. CompTIA, Microsoft & Info Security)

You may cancel your registration more than ten (10) business days before the first day of class without charge. If you cancel or reschedule 10 business days or less before the first day of class (late cancellation), you will be charged for the class you were originally scheduled to attend. You may attend a future session within 6 months of the originally cancelled class at no additional charge on a "space available" basis. Lab fees may apply to some technical classes rescheduled.

Advanced Technical Courses (e.g. Cisco, Citrix, VMware, IBM)

Due to restrictions imposed by these vendor, registrations cannot be cancelled 10 business days or less before the start of class. Substitution policy varies with vendor and course, please contact your Account Representative.

Red Hat Courses

Red Hat classes require more than 15 business days' notice to cancel or reschedule, and only one (1) reschedule is permitted. Rescheduling 15 days or less notice will incur a processing fee equal to 50% the published course price (MSRP). New class date must be given at the time of the reschedule, and the class must be completed within one (1) year of the original invoice date. Student substitutions can be made no less than 48 hours before the start of class. If a student does not attend a scheduled session, no refund or reschedule will be provided, and payment will be forfeited. Cancellations/reschedules must be done before the first day of class.

Class Retakes (for Application and Technical courses only)

If you attended your originally scheduled class, you make retake the same course (same revision) for up to six months. Lab access may need to be repurchased for some classes technical classes. Students are responsible for bringing their original courseware to class. Please ask your account executive for additional details. If you are an individual and self-funding a program, consult your Program Enrollment Agreement for Cancellation policy terms. Consult your written training agreement or contact your Account Representative.

Notify New Horizons ASAP at 865-691-1515 or written notification: noreply@newhorizons.com to avoid penalties.

Consult your written agreement for any rescheduling fees.

Online Anytime (OLA) keys are activated upon receipt of payment, and are valid for one (1) year. Once a key has been activated, it cannot be cancelled. Keys are valid only for the individual on the invoice, and are non-transferrable. Enrollment begins on date of invoice and ends twelve (12) months from invoice date.

Failure to notify of student's intent to cancel will result in the company being charged in-full for the class. If the class was paid for with coupons, they will NOT be returned to the coupon pool, if paid with a seat license, a day will be removed.

Since classes are LIVE it is imperative that you be on time for the start of class. We strongly recommend that you arrive 15-30 minutes before the official class start time to get logged in and situated. Students arriving 30 minutes after the start of class will not be able to access the LIVE course and will need to reschedule. The reason for this policy is to protect the learning environment for students already in the class. Letting students in late would require the instructor to stop the flow of the class to assist late students getting oriented and caught up. If you know you will be more than 30 minutes late the first day of class please contact your Account Representative as soon as possible.

The following applies to Microsoft Office, Adobe, CompTIA and Microsoft courses only. Review additional information provided regarding retakes for other type of classes.

If you attended your originally scheduled class, you make retake the same course (same revision) for up to six months. Lab access may need to be repurchased for some classes technical classes. Students are responsible for bringing their original courseware to class. Please ask your Account Representative for additional details.

If you are an individual or self-funding a program, consult your written Program Enrollment Agreement for the cancellation policy terms or contact your Account Representative. The policies above apply only to employer-paid training.